Warranty & Guarantees
Our warranties aren't just paper promises. They are a commitment to quality, durability, and the long-term safety of your play area.
Playground Equipment Warranties
Comprehensive coverage for all playground equipment components.
Lifetime Warranty*
Against failure due to material or production defects on our most durable structural components.
- Structural steel components
- Stainless-steel components
- HDPE panels
20 Years Warranty
Against failure due to material or production defects on high-pressure laminate panels.
- HPL panels
15 Years Warranty
Against failure due to severe rot on structural timber posts and production defects on dynamic play components.
- Structural engineered softwood posts (severe rot)
- Structural engineered hardwood (severe rot)
- Structural steel for highly dynamic play components
10 Years Warranty
Against failure due to material or manufacturing defects on wood, metal, and plastic components.
- Non-structural engineered softwood
- Galvanized metal parts
- Non-painted steel and metal parts
- Robinia wood (severe rot)
- Plastic parts
- Static rope (structural failure)
5 Years Warranty
Against failure due to material or production defects on springs and painted metal components.
- Springs
- Painted metal parts (significant corrosion)
2 Years Warranty
Against failure due to material or production defects on movable parts, rubber components, and electronics.
- Movable parts (e.g., swinging chains/ropes, game components)
- Rubber parts (e.g., swing seats, rubber tiles)
- Plywood, painted softwood parts (significant coating degradation)
- All other products in general
- Electronic components (speakers, sound chips, circuit boards)
Outdoor Fitness Warranties
Coverage for outdoor fitness equipment and installations.
Lifetime Warranty*
Against failure due to material or production defects on structural components.
- Structural steel components
- Stainless-steel components
20 Years Warranty
Against failure due to material or production defects on panel materials.
- HDPE panels
- HPL panels
10 Years Warranty
Against failure due to material or manufacturing defects on steel parts and fitness components.
- Demountable steel parts (shafts, spindles)
- Non-structural steel parts
- Structural steel parts (lite range)
5 Years Warranty
Against failure due to material or production defects on plastic and painted metal components.
- Plastic parts
- Painted metal parts (significant corrosion)
2 Years Warranty
Against failure due to material or production defects on moving parts, consumables, and electronics.
- Moving parts (e.g., gates)
- Rubber and consumable parts (e.g., bearings, buffers)
- Plywood, painted softwood parts (significant coating degradation)
- All other products in general
- Electronic components (sound chips, circuit boards)
Coastal Environment Coverage
Special Considerations for Coastal Installations
We understand the unique challenges of coastal environments in Cornwall and Devon. Salt exposure, wind, and humidity can affect equipment longevity, which is why we carefully select materials designed to withstand these conditions.
For sites more than 200m from the coast: Standard manufacturer warranties apply in full
For sites within 200m of the coast: Some manufacturers apply adjusted warranty terms for corrosion-related defects (typically 50% of standard period, or 10 years for lifetime warranties)
We assess coastal proximity and environmental factors during site survey to ensure you understand exactly what warranty coverage applies
Equipment selection considers local weather conditions and salt exposure to maximize longevity
Warranty Exclusions
The warranty does not apply to:
- • Normal wear and tear from intended use, including cosmetic issues such as surface corrosion, scratches, dents, fading, or discoloration
- • Products that are neglected, treated carelessly, misused, overloaded, or vandalized
- • Damage from unforeseen environmental impacts such as extreme weather events or natural disasters
- • Products used or installed with non-approved third-party components
- • Failure to carry out and document inspection and maintenance in accordance with manufacturer instructions
- • Products assembled or installed contrary to manufacturer instructions
- • Corrosion damage when products are directly exposed to salt water
- • Late notification of warranty claims (must be reported within 3 months of discovery)
- • Minor issues related to timber, such as cracks that don't weaken the structure or cause safety concerns, splinters, or resin (wood is a natural material that expands and contracts with seasonal changes)
- • Non-compliance with product information and safety instructions provided
*Lifetime warranty is in effect for the lifetime of the product until it is uninstalled and/or taken out of use.
Warranty Claims Procedure
How to Make a Warranty Claim
- Claims must be submitted within 3 months of discovering or reasonably being able to discover a product defect
- Contact us via email or phone with your original invoice or warranty certificate
- Provide documentation of inspection and maintenance routines upon request
- Defective or malfunctioning parts may need to be returned if requested
What We Provide
- We will repair or replace defective products at our discretion within a reasonable timeframe
- Repaired or replacement products/parts will be provided free of charge to the site
- If specific colors or models have been discontinued, we will offer suitable alternatives
Important Note: Warranty coverage does not include labor costs for disassembly of defective parts or installation of repaired/replacement parts. The warranty period for repaired or replaced parts continues only for the remaining time of the original warranty period.
Warranty Terms
- • Warranty is granted only to the original purchaser and is non-transferable
- • Warranty period begins on the date stated on the invoice
- • Products must be assembled, installed, maintained, and inspected according to manufacturer instructions
- • All maintenance must be carried out promptly and regularly during the life of the product
Common Questions About Warranties
Find answers to questions about equipment longevity, surfacing quality, and warranty claims.
Questions About Our Warranty?
Whether you need clarification on coverage terms, want to discuss how our warranties apply to your project, or need to submit a claim — we're here to help.